Appointments
Please note that treatments are by appointment only.
Safety Precautions
Please inform your therapist of any medical conditions including pregnancy prior to booking, as some treatments may not be appropriate for you.
Courses
A deposit must be made on booking the course. All monies paid for courses are non-refundable, although balances may be transferred to other treatments. Any finance arrangements are made at the discretion of the clinic, and must be paid prior to any treatment. People who fail to pay for courses will result in non treatment. Any left over course sessions need to used within 6 months of the course finishing otherwise, these will be forfeited.
Cancellation Policy
Clients will forfeit their course treatment unless more than 48hrs notice of cancellation is given. This includes forgotten appointments. Clients not on a course will be charged 50% of the individual treatment cost not attended.
Gift Vouchers
Available for most treatments. Gift vouchers are valid for 6 months from the date of purchase. Any voucher not used within the validation period will be forfeited. We regret that we cannot take responsibility for lost or stolen vouchers. Any cancelled gift vouchers will incur a small administration fee.
Punctuality
We at Sure Aesthetics request that you arrive on time for your appointments so that we can ensure full treatment time and prevent inconvenience to other clients. Late arrivals will forfeit the missed treatment time.
Mobile Phone Courtesy
We request that you switch your phone to silent whilst in the clinic.
Consultations and Treatment
All clients visiting Sure Aesthetics for the first time will have a thorough consultation. This information is confidential and is covered by the Data Protection Act. Patch tests will be required at the consultation. Depending on treatment being patch tested some will hold a small charge which is redeemable from your first treatment. You will be advised of this. Consultations are currently complimentary. If you need to change your appointment time/date of your consultation please either change or cancel it out of politeness to allow another client to benefit from the appointment. All treatment within the clinic is undertaken with the understanding that results are not permanent, but results achieved will be discussed.
Offers
Only one offer can be used at any one time. No refunds are given.
Training
Any training carried out for Sure Permanent makeup Training is under Sure Aesthetics Ltd
All training is carried out by a qualified trainer with an accredited certification for courses. Any refresher days attended will receive a certificate of attendance.
All deposits paid for courses are non refundable.
All courses need to be paid in full at the latest 10 days prior to the training date. Details are found on individual invoices.
Any models attending for appointments in the training school will forfeit all the model cost if 48hrs of cancellation is not given.
Any students requesting change of training dates or cancellation will only be accepted by written email correspondence.
Training students cancelling courses under 48hrs notice of training date and not rebooking will lose the total course cost.
Training students cancelling courses between 48hrs and 7 working days will be entitled to 50% of the course cost returned. This excludes the deposit.
Students moving training dates with more than 10 days notice will incur no additional cost or loss of monies.
Sure Aesthetics Ltd and Sure Permanent Makeup Training has the right to refuse any unreasonable demands.
Privacy Policy
Last updated: 1st January 2024
Sure Aesthetics Ltd (“us”, “we”, or “our”) the data controller & processor operates the https://sureaesthetics.co.uk website (the “Service”).
We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
What Information Do We Collect?
When you visit this web site you may provide us personal information you knowingly choose to disclose that is collected on an individual basis .
1. Personal Information You Choose to Provide
Registration Information
When you register for any of our products, services or newsletters you will provide us information about yourself.
-Email address
-Mailing address
-Name
-Telephone number
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users.A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.
How Do We Use Information We Collect from Cookies?
As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.
IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
How Can You Access and Correct Your Information?
Any individual that the company holds personal data on has the following rights: to be informed, access, rectification, data portability, erasure, objection and the right not to be subject to automated decision-making including profiling. You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address: clinic@sureaesthetics.co.uk We have an internal personal access request policy that we follow to process your request. We will provide your details within 30 days.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding. Specifically we use Google Analytics third party providers to help log data, handle requests for information and provide the service.
Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.
Our Commitment To Data Security:
Please note that your information will be stored and processed on our computers in the United Kingdom. The laws on holding personal data in the United Kingdom may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Choice/Opt-In/Opt-Out
This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
International Transfer
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction over the matter.
A Special Note About Children
Children are not eligible to use our services unsupervised and we ask that children (under the age of 13) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians. If it is brought to our attention that an unsupervised child under the age of 13 had submitted their details then they will be removed forthwith.
Acquisition or Changes in Ownership
In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
Policy Modifications
We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we may email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
Contact Us
If you have any questions about this Privacy Policy, please contact us in any of the normal ways shown on this website.